1. Refund Policy Overview
At Growth4ch, we are committed to delivering exceptional email marketing services to our clients. We understand that there may be situations in which our clients may request refunds. This Refund Policy outlines our procedures and conditions for refund requests.
2. Refund Eligibility
- Campaign Performance: We do not offer refunds based on the performance or results of email marketing campaigns. The success of an email campaign depends on various factors, and we do not guarantee specific outcomes.
- Service Issues: Refund requests may be considered if we fail to deliver services as described in our service agreement.
3. Refund Procedure
- Refund Request: To request a refund, clients must contact our customer support team at [Insert Contact Email] within [Insert Refund Request Period] days of the issue or service concern.
- Documentation: Clients may be required to provide documentation or evidence to support their refund request, such as communication records, service agreements, or other relevant information.
- Refund Processing: Upon receiving a valid refund request, we will process the refund within [Insert Refund Processing Timeframe] days.
4. Refund Methods
Refunds will be processed using the same payment method used for the original transaction. If this is not feasible, we will work with the client to determine an appropriate refund method.
5. Non-Refundable Services
Certain services or charges are non-refundable, including but not limited to:
- Setup fees
- Customization or development fees
- Third-party expenses
- Fees for services already rendered
6. Dispute Resolution
In the event of a dispute regarding a refund, we will work with the client in good faith to reach a mutually satisfactory resolution. If a resolution cannot be reached, the dispute may be subject to mediation or arbitration.
7. Changes to this Refund Policy
We reserve the right to update and modify this Refund Policy. Any changes will be posted on our website with the “Last Updated” date.
8. Contact Us
If you have questions or concerns about this Refund Policy, you can contact us at:
Email: [email protected]